Updated: March 13, 2013

There are several reasons why this might happen:  You might have more than one account, your confirmation might have been imported into an existing trip, there might be a problem with the email you sent to plans@tripit.com.  Please see below.

You might have more than one account.

If you happen to forward a travel confirmation email to plans@tripit.com from an email address that is not associated with your main TripIt account, we'll automatically create a new account for that address. Here's what you can do:

1. Add all of your work and personal email addresses to your account on the Email settings page.

2. If any of these email addresses are linked to another account, we will help you merge your accounts.

Your confirmation might have been imported into an existing trip.

If the travel dates in your itinerary overlap with the dates of an existing trip, your itinerary will be added to your existing trip.

1. Look at the details of your upcoming trips to determine if your itinerary was added to an existing trip.

2. Access your email from TripIt that reads "Your TripIt itinerary is ready" and click on the link to your itinerary within that email. This link will take you directly to your trip details within your TripIt account.

Your confirmation email was sent directly from the airline or booking website.

If you are trying to send us a confirmation email directly from the airline's website or booking site, we likely won't be able to link the email to your TripIt account since we rely on the sender's email address to do so.  Here's what you can do:

1. Resend your confirmation email to plans@tripit.com from your own email client.

There might be a problem with the email you sent to plans@tripit.com.

We support most travel confirmation emails, however there are a few situations that could cause a failure. See the forum topic "Action Required for your TripIt Submission" for more information.

Updated Jan 16, 2013

Forward a travel confirmation email, from your email in-box, to plans@tripit.com

That's it!  We'll do the rest.... TripIt will use your email address to create an account for you (if you don't have one already), automatically import your travel plans, and email you a link to your new TripIt itinerary.  (You can also sign up for a new account from our Web page (www.tripit.com) or any of our free mobile apps if you don't have a travel confirmation email.)

You can edit your itinerary, add maps,directions, weather, meetings, activities, notes, photos, and more.  Then, share your itinerary with friends, family, and co-workers.  You can even access your TripIt itineraries from your mobile device!

Learn more about getting started with TripIt.

Click here to see a sample TripIt itinerary.

Related Help Pages:

• Add,delete,edit your trip details
• Itinerary isn't displaying in your account
• Problem with your TripIt Submission
• Handling changes to your flight itinerary
• Create a road trip/crate a trip manually

Updated:  Oct 12, 2012

Using our main site (www.tripit.com) you can combine any of your existing trips into a single itinerary.

Select 'Merge' from the 'Options' menu to the right of the trip you want to delete on the Trips page.

-OR-

Select 'Delete' from the 'Options' menu found at the top of the itinerary itself.

Tip!

A trip must have a trip item (air, hotel, car, map, etc) to merge successfully.  Trips with no trip items (e.g. just dates)
will delete when being merged.  To be sure you don't delete any part of your trip, include at least one item (e.g. map)
in both the first and last date of the trip prior to merging.

Updated Jan 16, 2013

You can change the high-level detail of your itinerary.

1. Click on 'Options' and then  'Edit Trip' link on your itinerary page.

2. From here you can change the trip name, primary destination, and dates; add a photo; and set viewing permissions.

• The destination box must be city specific and draws from our database.
• The Name your trip box allows you to enter any text you wish.

You can add plans to any trip on your itinerary page.

1. Click on “+ Add Plans” to add Flight, Lodging, Car Rental, Rail, Cruise, Ground & Ferry Transportation, Restaurant, Activity, Meeting, Map, Directions, Note, and Article items.

• The key, when making a manual entry, to placing the correct destination in the date header and the trip summary and in placing the correct time zone is to make sure the 'Address' field is filled in in full (or at minimum, with at least a city and country) and each trip item has a time stamp.

You can change (edit or delete) the item details of your itinerary.

1. Click on  'Edit', or 'Delete' in the lower left of the appropriate trip item in your itinerary.

• Click here for details on deleting a single segment tied to a multi-segment reservation (e.g. one segment of a round-trip)

Notes:

• For security purposes (many users sign in to their site on company, internet cafe, etc. computers) our site does sign out after approximately 20 minutes. To avoid this you just need to make incremental saves as you go along. Every time you 'save'  the 'time out clock' starts again.

• Currently there is no option to attach a pdf file to your trip.  The best work-around we can suggest is to create your doc as a .jpg and add it using the 'Add photo' link at the bottom of the Edit page (options > edit)

Related Help Pages:

• Add, delete, edit trip details and itinerary items on our mobile apps

Updated: Oct 10, 2012

Trip segments are listed in your itinerary in chronological order.  To change the order that segments appear just change the time of the trip item.  (If no time is listed just add a time.)

1. Click "Options" then "Edit" next to any segment in your itinerary.

2. You can then edit the time assigned to the segment. For example, you may want to adjust the arrival time for your hotel. To do so, you just need to type in the new time in the box and be sure to hit the 'Save' button before exiting the page.

Updated March 13, 2013

If you've forwarded a confirmation email to plans@tripit.com and received an email with the subject line 'Action Required for your TripIt Submission' (opening sentence 'Please review your TripIt submission') here are a few reasons why TripIt might not have been able to post your trip details.

• A supported booking vendor changed their confirmation email format.
• Currently, TripIt is optimized to process English language confirmation emails so your confirmation email may be in language which we do not yet support.
• The email you sent to plans@tripit.com was not an original confirmation email that was sent to you by the booking vendor.
• Your confirmation email contains a link to view your itinerary on the booking vendor's website, but requires your password.
• Your booking was made through a vendor that is not currently supported (usually smaller regional airlines, independent hotels, etc).
• A setting in your email client is changing the format of your forwarded emails (your email client should be set to send email
  as plain text and HTML, rather than one or the other).
• The email you sent to plans@tripit.com contains more than one attachment (i.e. multiple pdf files, etc).

If you received a 'Action Required for your TripIt Submission' (formerly titled 'Problem with your TripIt Submission') e-mail, for one of our supported sites, we will gladly look into the issue to prevent it from happening in the future. (See instructions on how to report an issue at the bottom of this page.)

In the meantime, you can add your trip details to your account manually.

Here’s how:

1. Enter your high-level trip details on the Create a trip page (accessed via any 'Add a trip' link on the Home or Trips pages).

or

2. Add trip items to an existing trip by opening your itinerary and selecting any '+Add Plans' link.

To let us know about your 'Action Required for your TripIt Submission' issue for a supported site (or specific missing items in your trip itinerary) please use our Contact Us page at http://www.tripit.com/uhp/feedback   

• On the Contact Us page please:
• Select the category ‘Travel Itinerary’> Problem with your submission
• In the ‘Your feedback’ box provide us the subject line of the booking confirmation e-mail that you forwarded that resulted in the 'Problem with your TripIt Submission' e-mail, the date you had forwarded the booking, and the e-mail address you submitted it from. If reporting missing or incorrect trip items please be specific as to item, date, etc.

***Please do not send your original vendor confirmation email directly to our support department as it will be read as a new submission and will generate a 'Booking Mistakenly Sent to TripIt Support' email back to you'.***

Related Help Pages:

• My itinerary isn't showing up in my account.
• Don't see my trip/Travel plans are in wrong trip.
• Wrong location display;changing your daily date header destination.

Updated: Oct 10, 2012

Don’t see my trip/Travel plans are in wrong trip

If you've received confirmation emails from us stating your trip is ready but you do not see them where you expect to, they may be in a pre-existing trip.  TripIt posts trip information by travel date and we automatically import your travel plans into an existing itinerary if the dates overlap (as most trip items with similar dates are additions to an existing trip). 

It's easy to move these plans to a new or to another trip in your account.

Just follow these steps:

1. Click on 'Move' on the left side of the trip item you wish to move to another existing or to a new itinerary.

2. Select the trip where you want to move the item or choose 'Create New Trip' and then click on the 'Move' button.

Updated: Aug 15, 2011

The weather on your TripIt itinerary page is based on historical averages for that day over the past 25 years.

Because forecast information is generally only available for the next week, TripIt uses historical averages to help you plan
for weather far in advance of your trip.

• You'll see average low and high temperatures for that day, plus an icon to indicate an above-average likelihood of
  precipitation (snow or rain) or high winds.
• Please note that historical average weather data is not the same as a weather forecast, which can vary greatly from
  historical conditions.

Updated Oct 10, 2012

You can delete an entire flight reservation and single flight segments from your trip.

To remove an entire flight reservation (e.g. individual or multi-segment reservation):

1. Just click on the ‘Delete’ link located lower left of any of the segments of the flight reservation you want to delete.

To remove a single segment tied to a multi-segment reservation (e.g. one segment of a round-trip)

1. Just click on the ‘Delete’ link located lower left of flight segment you want to delete.

      2. Then click on ‘Delete’ for the flight you want removed from your itinerary and be sure to hit 'Save'.

Updated Oct 10, 2012

You can delete an entire trip from your account

From the 'Home' or  'Trips' pages, just click on the "Delete" link located under the "Options" menu associated with the
trip you want to remove from your account.

Updated: Jan 24, 2013

You can share your trip with others with a secure private invitation or via a public link.

Section A describes how to create a private invitation and section B how to create a public link.

• To learn more about sharing trips, go to our Share Trips info page.

A. Private invitation

Only you and people you invite will have access to your travel plans.  To add someone to your trip, follow these steps:

1. On the itinerary page of your trip, click Add next to 1 of 3 trip invitee options: Traveler, Viewer, or Planner

• Travelers are going on the trip.  They can see and edit trip details.
• Viewers can see your trip but can't edit or comment on trip details.  (Groups can be added only as viewers.)
• Planners can see and edit trip details but aren't going on the trip
• NOTE: Travelers, Viewers, and Planners become TripIt connections if not already.

2. Enter the email addresses of the people you want to share your trip with or select them from your TripIt Connections list, or your Gmail and Yahoo address books.

• Tips: If you want to change the trip invitee type prior to sending the invitation you can use the dropdown to toggle between Travelers, Viewers, and Planners.

3. You have the option to include a personal note by clicking Add Message.

4. If you are a member of a TripIt for Teams group, you can also share your trip details with everyone in your group.

• Tip: Share your trip itinerary with your group to coordinate travel plans or off-site meetings.   Note: Groups can only be added as Viewers.  Only individuals can edit or add to the trip plans.

5. When done with your entries click the Add button.

• Trip invitations will immediately be sent to those you invited to view your trip
• All users will be added to your trip with the pre-selected permissions of Traveler, Viewer, or Planner.

6. You can also change a trip invitee's permissions once you/ve added them to a trip.

• Find the invitee's name in the header of your trip and click the arrow to expand their entry.
• Toggle between the available options and they will be instantly moved to your new selection.

• You can also remove the invitee from your trip by clicking Remove from trip

Notes:

• You can view all outstanding invitations, or cancel outstanding invites, from the Network tab.
• If you are a TripIt Pro subscriber, you can also set up an inner circle of connections to automatically share all of your trips.
• When you invite non-TripIt account holders to view your trip via a secured url TripIt creates a free TripIt account for that invitee's email address (the account, with sign in credentials, is necessary for the invitee to view the trip subsequent times after initially viewing the trip via the invite email). The free account allows TripIt to protect your travel data while providing the share invitee a secure way to access your travel plans.

B. Public URL

You can generate a special link/URL that will let anyone with access to the link view your trip. This method is helpful if you want to post your trip on your blog or in some other forum, where any member of the public could view your itinerary. Because trips often contain sensitive personal data, use public URL sharing cautiously.  (Creation of our public url is not available via our mobile devices.)

1. On the itinerary page of your trip, click Sharing.

2.Copy the URL displayed on the screen.

Updated: March 11, 2013

You can remove someone you have shared a trip or remove a trip that was shared with you.

1. Click on the arrow to the right of the name of the person you wish to remove as a Traveler, Viewer, or Planner.

Then click on the Remove from trip button directly under the person's (or your)  name.

That's it!  You're done.

Updated: Oct 10, 2012

To prevent your connections from seeing your trip summary, just follow these instructions.

1. Click on the 'Edit Trip link found under 'Options' at the top of your trip itinerary.

2. Select the option to make your trip private (and be sure to hit 'Save').

*Note:

• Marking your trip as private will not remove it from applications it has already been published to.
• Be sure to mark any trip you don't want published to a user authorized app as private within a hour of trip creation.

Updated: Jan 4, 2013

You can create a trip for any type of travel by forwarding your plans to us or entering them manually or by manually entering the data.

Forward your plans:

Forward a travel confirmation email to plans@tripit.com.  That's it!  We'll do the rest.... TripIt will use your email address to create an account for you (if you don't have one already), automatically import your travel plans, and email you a link to your new TripIt itinerary.

You can edit your itinerary, add maps,directions, weather, meetings, activities, notes, photos, and more.  Then, share your itinerary with friends, family, and co-workers.  You can even access your TripIt itineraries from your mobile device!

Learn More about getting started with TripIt.

Create your trip manually:

If you don't have a confirmation email or if your submission to plans@tripit.com failed, you can add your itinerary manually to your TripIt account.

1. Enter your high-level trip details on the Create a trip page accessed via any '+ Add a trip' link.

• Note: You can only specify one primary destination when creating a trip.  For any date you'll be at another location use the '+ Add Plans' feature within the trip once created (see step #2 below).

2. After creating the trip shell, click "Add plans" on the next page, and we'll walk you through the rest.

3. Select the type of plan you want to add and we'll walk you through the rest.

Note:
For security purposes (many users sign in to their site on company, internet cafe, etc. computers) our site does sign out after approximately 20 minutes. To avoid this you just need to make incremental saves as you go along. Every time you 'save'  the 'time out clock' starts again.

Updated: March 20, 2012

Travel items that can’t be associated with a trip are placed as an unformatted note in the ‘Unfiled items' section of your account.  You can move an unfiled item to an existing trip or to a new trip at any time.

• Note: The unfiled items folder can be accessed via our main site (www.tripit.com).  It is not currently available on our mobile apps.

We place travel items as ‘Unfiled items’ when:

• Your original booking  confirmation email or other information sent to plans@tripit.com is unable to be
  processed by our Itinerator.
• You have unchecked the box 'Put new plans into trips. If unchecked, your new plans from email or applications will go into your Unfiled items' in the  ‘Travel Preferences’ section on your ‘About you’ page ( 'Settings' > 'About you’).
• You have chosen to move items to ‘Unfiled items’ when deleting a trip.

Steps to move an Unfiled item:

1.  Access your Unfiled items from the left navigation bar of your Trips page.

       2.   For your chosen item, select ‘Move’ from the drop-down menu that appears when you click on ‘Options’.      

      3.  Click on the name of the existing trip to which you want to move the item or on ‘Create a New Trip’.  The item
           will auto-place by date order in an existing trip.  If not dated it will appear as an Undated Item at the bottom
           of the trip (choose ‘Options‘> ‘Edit’ to set a date).  If creating a new trip, you will be asked to name the trip.

4. The item will be moved to the trip you have selected or into the new trip you have created.

Updated: Dec 31, 2012

You can change the location displayed in the daily (blue) date header and/or the location and/or timezone for a trip item.

Our date headers, displaying location and weather, are created automatically as long as there is a trip item (flight, car, meeting, etc.) for that day.  For a date not displayed, once a new trip item is added a date header will appear. 

The location placed in the date header is the destination for the day (based on the entry closest to midnight with a readable address in the trip item address field).  If there is no address in any trip item for any given day, the last readable address will set the location (e.g. the day or more before).  If there is only a partial entry (mainly not a clear city and country name) our mapping system will make it's best judgment to place the location or based on the info may revert to the last readable address. The weather is a historical average for the destination.

Changing your location:

You can change the location for any date within your itinerary.

• Your daily location is decided by the address (including city and country) associated with your last item before midnight.  An item without an address may prevent the actual location from being determined.
     - For cruises: To have ports post correctly you need to place both the city and country name in the 'Location' box. The 'Location Name' box places the name as text in the trip item and is not related to the date header destination.)
• To change your location and/or your time zone you will need to either provide the address for an existing trip item or create a new trip item with an address.
• Once done, the city in the date header should reflect your actual location and insure that TripIt features such as your location stream, TripIt profile, and 'Who's Close' matches function properly.
• Make sure to include a time for each trip item.
• Note: Date headers displaying weather and location only appear when viewing your tip on our main site (www.tripit.com); not on our mobile apps.

Updated Aug 8, 2012

Make sure your flight information is up-to-date!

Any confirmation email from your airline or travel agent with changes to your existing flight reservations needs to be forwarded (from your email in-box) to plans@tripit.com for the changes to be reflected in your trip itinerary. 

• TripIt does not update flight information (schedule changes or other) automatically for free TripIt accounts. We need you to inform us of any changes.  (Our TripIt Pro premium service does offer a flight monitoring program.)
• Changes will appear in your trip within a short time of submission.

Resolve conflict button

If you see a ‘Resolve conflict’ button displayed on a specific flight segment in your itinerary it means we have received conflicting versions of your itinerary from confirmation emails you have submitted and need you to confirm which is current.

When you click on the ‘Resolve conflict’ button, we display all versions of the plan you have submitted with the most recent preselected and listed at the top
of the page.

After you have confirmed our pre-selected version is accurate or selected an alternate version, just click the ‘Save this version’ button and all unselected segments will be removed from your itinerary.  Your itinerary will be clean and accurate.

Note: The ‘Resolve conflict’ button is currently offered when viewing trips on our main site (www.tripit.com) and our mobile site (m.tripit.com). 

Updated Jan 16, 2013

TripIt Hotel Recommendations

TripIt’s initial entry into online booking offers Web users the option of booking hotel properties directly on the TripIt website. 

• The hotel recommendations and booking feature currently is offered only on the TripIt website.  Recommendations (and booking)  via mobile apps is in our plans.
• Hotel recommendations will be offered if no hotel items are present in the itinerary at the time of trip creation. 
• Initially only one hotel property will be offered but you do have the option to view additional recommendations.  
• If you have multiple destinations in a single itinerary you will only be offered a recommendation for your primary destination.  The option to change property destinations is offered.

Booking:

• Booking of the recommended property must be made online.
• Bookings can be made for the property initially recommended or you can see other property options by clicking on the 'see more recommendations' link directly to the right of the 'Book Now' button.

• To adjust the dates for the hotel recommendation click on the 'Book Now' button and on the booking page that appears select  'Change Dates' directly under the original check-in/check-out date display.

• New bookings cannot be made by phone through TripIt.

Payment:

• Payment will be collected by the hotel property and charged to the credit card entered at the time of booking based on the properties booking/payment rules.  
• Please note some property rooms (usually in resort areas or during holiday and high seasons) do require a deposit.  When this is the case the text 'Warning, This rate requires a deposit' will appear directly below the room type.  If booked your card will be charged, by the hotel, immediately for the deposit amount.  Please see the hotel cancellation policy (displayed on the booking page) for deposit refunds prior to booking deposit required rates.

Changes:

• Changes must be made by phone at the support number provided in your confirmation email (and also located in your hotel information in your TripIt itinerary).  Booking support is available 24/7.
• Any charges made for changes will be made by the hotel property.

Cancellations:

• You can cancel your reservations, provided you are still within the booking cancellation rules, from your itinerary on our website (www.tripit.com) or by calling the support number provided in your confirmation email
• Cancellation rules and the support phone number can be viewed in your booking confirmation email and your online itinerary.
• Any charges made for cancellations or no shows will be made by the hotel property.

Purchase History:

• You can view a record of all your booking purchase history by accessing your account on our website .  After signing in, in the upper-right corner, click the arrow next to your user name, then Settings.  On the left side of the page, click Booking History.

Updated: Feb 2, 2012

You can start or stop auto importing of maps & directions to your trips.

TripIt automatically places maps and directions in your itinerary for your lodgings (with the exception of the iPad app which does not add any maps or directions).  

If you wish to turn off auto placement of maps and directions you can do so on the 'About you' page of your profile.  On the web site, after signing in, select User Name > Settings > About you.   At the very bottom of the page is a check off/on box followed by the text 'Auto-add maps & directions to my trips'.  Uncheck the box and be sure to hit 'Save' before leaving the page.

Related topic:

You can add additional maps and directions or remove existing ones from your itinerary view at any time. 

Web: To add or delete maps and/or directions to/from an itinerary when accessing our web site please see our Help topic on this subject: http://help.tripit.com/entries/87825

Mobile: To add maps and/or direction to an itinerary when accessing from our mobile app please see our : http://help.tripit.com/entries/192078

Updated Nov 14, 2012

You can print your itinerary from your main trip page (on www.tripit.com).

1. After signing into your account select the Trips page and then the trip for which you wish to print the itinerary.

2. In the upper right of the full itinerary view page, click on  'More'.

3. Once 'Print' is clicked, the print page for your trip itinerary will appear. You have the option to hide maps and directions and/or trip details.

 *Please note TripIt no longer supports IE7.  If you have the IE7 browser and can not upgrade to a IE8 or later you can print your full itinerary as a PDF file.

End